Conference Sessions
K25
Amadeus' Customer Support Transformation:Leveraging ServiceNowCSM for Excellence
SPN2345
Join us to explore how Amadeus leveraged ServiceNow CSM to transform its customer support landscape, driving operational efficiency, harmonizing support processes and delivering exceptional experiences. Amadeus elevated their customer support experience by consolidating customer support tools into single platform - **_ServiceNow CSM_**, brought in industry best practices with outside-in innovation. Discover how the partnership between LTIMindtree & Amadeus established a benchmark for elevating the customer support with seamless collaboration and integrations with ITSM