Conference Sessions
Mastering AI governance to accelerate AI outcomes
SES3520
In the fast-paced world of AI, ensuring robust governance is crucial to unlocking AI outcomes in the enterprise. Join us in this session as we delve into how organizations can align any AI with business goals, streamline implementation workflows, measure real impact, and enforce compliance—all from a single platform. Gain insights into how to build trust to achieve velocity at scale, establish proactive guardrails, and accelerate value delivery while managing risk. Whether you’re an emerging AI Center of Excellence or a seasoned Technology veteran, learn strategies to master AI governance and lead your organization into the future of intelligent innovation.
Automating Service Delivery for Large-Scale Field Operations
SES2778
Whether you’re a utility managing power lines, a bank managing ATMs, or a city taking 311 cases from residents, there is a need to ensure seamless coordination across your supply chain. Learn how Bell is transforming their field operations and customer experience with ServiceNow Field Service Management and Service Bridge - streamlining dispatch processes, improving technician efficiency and reducing service delays, providing customers with end-to-end visibility into the status of their orders, and the practical challenges of managing 10,000 technicians in the field.