Conference Sessions
Lab: Get started with AI Search
LAB1561-K23
Get started with ServiceNow®’s modern, consumer-grade search engine, AI Search. In this session, you will learn how to enable AI Search for an existing search application. Live demonstrations and hands-on exercises will also show you how to fine-tune the search experience using the easy and intuitive administrative tools in the platform.
The Condition Builder: Beyond the Basics
SNU1031
The Condition Builder is a beloved tool across the platform. This popular K25 session is being updated to show you that there's more to the condition builder the just the standard operators. For example: do you know where is (dynamic) operators are defined? Did you know you can build your own? Or, how about making hierarchical queries—are you still using script includes? Let's pick apart the condition builder and look at powerful uses beyond the usual record list slicing-and-dicing.
Beyond Business Rules: Uses for Scripting You May Not Have Known
SNU1030
The ServiceNow platform is powerful even with low- and no-code approaches to automation. In our traditional Scripting in ServiceNow course, we learn the "Best of ServiceNow JavaScript." In real implementations, the real impact often lies in the "deep cuts"—the darker recesses of customer requirements that often require JavaScript. Where in the platform can we leverage JavaScript? Of course business rules but We'll also look at system properties, Dynamic Filter Options, default values, reference qualifiers, Platform Analytics—and more! The JavaScript used in this session we'll be provided.
The condition builder: A closer look
SNU3314
Ever wondered why some logical operators in the condition builder appear and disappear? Or where dynamic values like 'Me' come from? With some cleverness (and a bit of scripting), we can demystify the filter condition builder and even create custom values for the 'is (dynamic)' operator. This session assumes knowledge of field and form configuration and includes a bit of JavaScript to craft our own dynamic values.
ServiceNow sayings: Simple mantras to boost your ServiceNow expertise
SNU3309
When learning ServiceNow, some core wisdom can be distilled into memorable sayings: "Everything's a record in a table," "Just right-click stuff," and "Watch your address bar!" This session will deepen your understanding of the Now Platform by recalling these nuggets to help you get things done and better understand how the platform works. It is suitable for beginner and intermediate administrators, configurers, and developers.
Intermediate field configuration: What's not taught
SNU3292
Configuring form fields involves tasks like changing data in reference fields, making fields dependent without JavaScript, and allowing new records in reference fields. This session explores dictionary attributes, dynamic creation, dependent values, and other techniques to enhance your forms to professional standards.