Peter McDonnell
SVP, Global Business Systems
Peter McDonnell is a Chief Transformation Officer at ServiceNow. He brings more than 20 years of experience in the global IT industry as a resilient and outcomes-focused leader. What’s the impact we’re going to have? How does this make life better for the end user? Always seeing the bigger picture while executing with precision, Peter partners with our customers to help them drive end-to-end transformation and unlock business value using the ServiceNow platform.
Prior to joining ServiceNow, Peter held positions at Qantas, Fujitsu, and APA Group in Australia. Peter is a proven leader in developing and managing diverse teams and orchestrating complex and cross-functional change.
As a thought leader, Peter brings fresh insights into transformation, employee and customer experiences, and building teams that go beyond benchmarks.
Conference Sessions
Now on Now: Running HR, Procurement, Legal & Finance on a Single Platform
SES7780
We run our core business services - HR, finance, legal, and procurement - on a single platform. Learn how we are connecting processes end to end, eliminating silos and reducing manual effort
Now on Now: Expanding Autonomous Service Desk to HR, Finance and Beyond
SES7795
After achieving an autonomous IT service desk, we are taking what we have learned and extending autonomous service desk across the enterprise from HR, Finance and beyond. Join this session to learn how we are approaching this bold goal.
Now on Now: AI Experience Is New Multi-Modal UI
SES7776
Every major shift in technology has inspired a change in user experience. Today with AI we are re-inventing how we engage with technology, giving users across our enterprise a new way to interact with AI across voice, text, images, data, and web agents with one secure unfied way to put AI to work.