Conference Sessions
Amadeus' Customer Support Transformation:Leveraging ServiceNowCSM for Excellence
SPN2345
Join us to explore how Amadeus leveraged ServiceNow CSM to transform its customer support landscape, driving operational efficiency, harmonizing support processes and delivering exceptional experiences. Amadeus elevated their customer support experience by consolidating customer support tools into single platform - **_ServiceNow CSM_**, brought in industry best practices with outside-in innovation. Discover how the partnership between LTIMindtree & Amadeus established a benchmark for elevating the customer support with seamless collaboration and integrations with ITSM
Maximizing ServiceNow ROI through governance and an effective delivery model
SES2875
1\. How do you scale a ServiceNow implementation team from 10 to 100 people? How do you build a cross organization COEI that can deliver large CSM, ITSM, ITOM and SPM programs at the same time with minimal friction? Join us to see where we started, how we confronted visions, best practices and operational realities, how we went from generic ServiceNow COEI recommendations to a Large Solution SAFe setup. Discover how we are using the ServiceNow COEI to rethink our way of working and how ServiceNow SPM is helping us run it.