Empower customer service agents with an AI-powered workspace

LAB3531

Join us to learn how to optimize your CSM Configurable Workspace. We'll teach you how to configure customize fields, pages, and Playbooks to boost agent productivity. See how optimized page layouts and powerful AI can simplify agent workflow and provide guidance to speed up resolution. Our experts will guide you through the process of setting up the case record page, and configuring your workspace. This hands-on lab will give you the hands-on experience you need to make workspace a success for your organization.