Pascal Jeanne
Expert Programs - Senior Delivery Manager
Pascal is close to celebrating his 10th anniversary at ServiceNow and is currently a Delivery Manager for the CMA and CTA Programs in APJ.
Previous to this, he was working in Customer Outcomes/Professional Services consulting with a range of customers in varied industries as a Platform Architect. He earned his CMA badge in the first APJ cohort and loves to talk about all things Operating Model and Governance as well as the leading practices across a range of products (IT and Employee workflows).
Conference Sessions
Unpacking the ABCs of ServiceNow: The Key Differences Between CTA & CMA
SES2389-K23
There is an increasing demand for skilled ServiceNow® professionals who can design and implement complex enterprise solutions. Within the ServiceNow ecosystem, two key architect certifications stand out: Certified Technical Architect (CTA) and Certified Master Architect (CMA). In this session, learn the key differences between CTAs and CMAs, the unique skill sets and experiences that each certification represents. Hear a deep dive into the technical & strategic capabilities required for both roles and the different types of initiatives where each certification would excel.
360 Exchange: Gen AI, Now Assist and AI Agents: You are Closer Than You Think
SES3552
You may be closer than you think to experiencing generative AI on the Now Platform. Join this session to discover your readiness for leveraging AI with Now Assist in your own environment. Our experts will guide you in assessing your readiness for generative AI in a small group discussion. Learn what you need to get started and discover where your peers are in their journey as well. Secure your spot now.