Verizon's ServiceNow CMDB and product modeling solution - Designed and developed by HCL

SES1903

HCL developed Verizon's Service Management with ServiceNow CMDB and Product Modeling Solution. Verizon, a leading US telecom provider, faced challenges in managing its vast infrastructure, including 200+ million sold products and network element. HCL proposed a robust CMDB and CSDM framework, covering wireline products like Dial Toll Free, VoIP, UCASS, Circuits, Toll Free No. HCL transformed Verizon's dataset into a robust CMDB by integrating the Unified Service Profile (USP) via JDBC Integration also suggested increasing the number of ServiceNow nodes to 29+ for seamless data load activities.