Now that’s what I call IT Service Management – featuring Now Assist

SNU3301

See Now Assist in action! This hands-on lab dives into real-world ITSM scenarios, showcasing how Now Assist empowers IT teams. From administrators fine-tuning workflows to agents using AI to manage tickets, and requesters getting instant resolutions, this lab lets you step into each role. Experience firsthand how Now Assist boosts efficiency and transforms IT service management. Don’t just watch—get hands-on and unlock the full potential of IT problem-solving!

Now Assist - ITSM

SNU3297

Now Assist for ITSM Essentials introduces ServiceNow’s AI-powered tool for streamlining IT Service Management. Learn how Now Assist enhances service requests, incident resolution, and workflows with predictive intelligence, natural language understanding (NLU), and automation to improve efficiency and accelerate outcomes.

Tech IT, Don't Wreck IT at K25! NOW That's what I call assistance: Virtual Agent

SNU3347

NOW That’s What I Call Assistance: LIVE! Virtual Agent Edition! Discover the power of ServiceNow’s Virtual Agent in this fun and engaging 60-minute session! The Tech It… team will showcase a real-world HR use case, answer pre-submitted and live questions, and demonstrate how Virtual Agent transforms workflows. With insights from ServiceNow experts and audience interactions, this is your chance to explore Virtual Agent’s full potential. Stick around—this event will air as a post-Knowledge podcast episode: “NOW That’s What I Call Assistance: Vol. K25.”