Improve your Service Portal with human-centered design to reduce costs and increase satisfaction

SES2236

Learn how some simple and innovative user experience enhancements to your Service Portal can reduce the numbers of service tickets and ticket deflections, and speed up resolution. These human centered design updates significantly improved overall user and fulfiller experiences for one US government agency; resulting in over $25 million dollars in savings through reduced incident fulfillment time; and increased customer satisfaction scores by 31%.