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NJP

MF

Michael Fisher

Staff Inbound Product Manager - Platform & AI Innovation

ServiceNow

Conference Sessions

1754425456386001BK26

AI Agent Prompting Tips and Tricks

SES8067

Learn how to build AI agents that actually get work done. This session covers prompt design fundamentals, managing edge cases that break agent workflows and anchoring agents with the right context and guardrails. You'll leave with practical techniques to improve agent accuracy, reduce hallucinations, and scale agentic automation across your organization.