Future proofing corporate-owned & franchised store operations at Inspire Brands

SES2525-K23

<p>Discover how Capgemini partnered with Inspire Brands to reimagine its corporate-owned and franchised store operations. By retiring legacy ITSM systems and focusing on E2E business operations, the goal of this multi-phase CSM deployment is to improve franchisee efficiency and accelerate time to value by connecting operations on a single platform with flexible technology and streamlined processes.  Phase 1 focused empowering employees with a customer-centric approach supporting real-time data and easy-to-understand dashboards and a catalog of requestable services. Phase 2 focuses on increasing franchisee confidence and trust in support services by providing a consumer-grade experience with store-dedicated portals for self-service and integrated telephony.