360 Exchange: Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist

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Are you ready to take your ServiceNow experience to the next level? Join us to dive deep into the advanced capabilities of Virtual Agent, Employee Center, and Now Assist (powered by Gen AI). Whether you’re an IT professional, business leader, or developer, this session is your roadmap to implementation success. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.

360 Exchange: Gen AI, Now Assist and AI Agents: You are Closer Than You Think

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You may be closer than you think to experiencing generative AI on the Now Platform. Join this session to discover your readiness for leveraging AI with Now Assist in your own environment. Our experts will guide you in assessing your readiness for generative AI in a small group discussion. Learn what you need to get started and discover where your peers are in their journey as well. Secure your spot now.

Evaluating Virtual Agent Conversations with AI: Insights from the Conversation Evaluator

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Join this Ask the Experts session to discover how ServiceNow's _Conversation Evaluator_ enables you to assess the quality of Virtual Agent interactions through an inferred user satisfaction score out of 5\. Each conversation is evaluated across 8 key metrics, with clear justifications for the automatically generated scores. The intuitive interface also allows VA teams to manually review and score conversations, compare them with AI-generated scores, and uncover insights to guide improvements. Following a short demo, engage with our experts in an interactive discussion about practical strategies for enhancing Virtual Agent performance, how this tool can support your efforts, and what additional features you’d find most valuable.

Need an Assist? Build your own custom LLM skill with Now Assist

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Join us for an engaging hands-on lab where you’ll dive into the world of AI with ServiceNow’s latest innovation, the Now Assist Skill Kit. In this session, learn how to create your own custom LLM skill tailored to your organization’s needs. Through guided exercises, explore the step-by-step process of skill creation, from defining objectives to deploying your custom skills. Whether you’re new to AI or looking to enhance your existing skills, this lab will equip you with the tools and knowledge to empower your workflows with intelligent automation.