Mayank Agrawal is a Sr. Manager, Inbound Product Management who leads a team of PMs responsible for managing Self-Service experiences for Customer Engagement as a part of Customer Workflows BU. The topics that Mayank drives include Portals, Knowledge, Communities, Embedded Services and Customer Mobile Experience. Mayank has completed almost 4 years with ServiceNow and an overall experience of 16 years in product development and management. Over the course of his career, Mayank has focussed on building and managing customer facing products on different channels for B2B and B2C businesses.