Populating the CMDB using an alternative approach

SNU3303

This session will address a use case for solving issues where CMDB data cannot be discovered via Discovery or common integrations. Using a pre-formatted spreadsheet and incoming emails, we’ll automate the extraction and transformation of CI data into the CMDB. The session will use Flows, Integration Hub ETL, and Scheduled Jobs. Attendees will engage in a hands-on use case story to implement automated functionality. Designed for administrators and beginner developers.

Tech IT, Don't Wreck IT at K25! NOW That's what I call assistance: Virtual Agent

SNU3347

NOW That’s What I Call Assistance: LIVE! Virtual Agent Edition! Discover the power of ServiceNow’s Virtual Agent in this fun and engaging 60-minute session! The Tech It… team will showcase a real-world HR use case, answer pre-submitted and live questions, and demonstrate how Virtual Agent transforms workflows. With insights from ServiceNow experts and audience interactions, this is your chance to explore Virtual Agent’s full potential. Stick around—this event will air as a post-Knowledge podcast episode: “NOW That’s What I Call Assistance: Vol. K25.”

Tech IT, Don't Wreck IT at K25! NOW that's what I call assistance: Now Assist

SNU3346

NOW That’s What I Call Assistance: LIVE! Join the Tech IT… hosts and cast for an exciting, interactive look at Now Assist! This 60-minute session features live demos of the latest features, use-case walkthroughs, and answers to pre-submitted and live attendee questions. ServiceNow experts will break down how Now Assist adds value, all while engaging with the audience. Plus, this session will be released as a special podcast episode: “NOW That’s What I Call Assistance: Vol. K25.”