Conference Sessions
Enhancing Security Operations with Gen AI & AI Agents
LAB3360
Join this hands-on lab to dive deeper into the intersection of Security Incident Response and AI. In this new era- cybersecurity teams must confidently embrace the adoption of Generative and Agentic AI to drive business success. In this session you will learn how to increase analyst productivity levels and create a more efficient and effective SOC team using ServiceNow's Now Assist and Agentic AI solutions.
So you've got a great proof of concept. Now comes the hard part
SNU3313
You’ve built a PoC for your new app and saved the company money. Now, you need to convince stakeholders to develop it. While a tech demo is ideal, reality is different. This session covers pitfalls to avoid and techniques to master. Learn how to keep your audience engaged, pivot when necessary, poke holes in your own demo, and recover gracefully when things go wrong. Ideal for solution consultants, architects, admins, and citizen developers who want to pitch ideas and get them into production.
Now Assist - SecOps
SNU3298
Now Assist for Security Operations enhances situational awareness and empowers analysts with AI to identify threats and respond quickly, creating a more secure environment. This rapid response capability minimizes security breach impacts and ensures operational continuity. The lab provides a custom ServiceNow instance configured for Now Assist SecOps skills, including navigation & administration, Security Incident Summarization, Security Incident Resolution Notes, & Suggested Security Actions
Tech IT, Don't Wreck IT at K25! NOW That's what I call assistance: Virtual Agent
SNU3347
NOW That’s What I Call Assistance: LIVE! Virtual Agent Edition! Discover the power of ServiceNow’s Virtual Agent in this fun and engaging 60-minute session! The Tech It… team will showcase a real-world HR use case, answer pre-submitted and live questions, and demonstrate how Virtual Agent transforms workflows. With insights from ServiceNow experts and audience interactions, this is your chance to explore Virtual Agent’s full potential. Stick around—this event will air as a post-Knowledge podcast episode: “NOW That’s What I Call Assistance: Vol. K25.”
Tech IT, Don't Wreck IT at K25! NOW that's what I call assistance: Now Assist
SNU3346
NOW That’s What I Call Assistance: LIVE! Join the Tech IT… hosts and cast for an exciting, interactive look at Now Assist! This 60-minute session features live demos of the latest features, use-case walkthroughs, and answers to pre-submitted and live attendee questions. ServiceNow experts will break down how Now Assist adds value, all while engaging with the audience. Plus, this session will be released as a special podcast episode: “NOW That’s What I Call Assistance: Vol. K25.”