How Juniper drives employee experience and productivity with Now Assist for ITSM

SES2645

Learn how Juniper has scaled their helpdesk, increased CSAT, increased first call resolutions (FCR), and reduced MTTR with the help Now Assist for ITSM. In this session, we will explore the following: 1\. Why Juniper chose Now Assist for ITSM 2\. How we reinvest the value created by Now Assist for ITSM 3\. Lessons learned and what’s next (AI Agents)