Cathay Pacific Airways journey to become a digital leader with ServiceNow

SES1824

To support its vision to become a digital leader, Cathay Pacific embarked its digital transformation Journey leveraging ServiceNow Platform. Cathay’s transformation journey spread across three horizons. * Horizon 1: Centralized platform, better users’ interface and improved observability. * Horizon 2: Self-service, risk and vulnerability management, visibility in software spend. * Horizon 3: AI and GenAI based transformation, data driven decision. This session will cover how Cathay and Infosys deliver maximum value at each phase in terms of elevating customer and user experience, improving operational excellence, reducing cost and mitigating risks.