AI Agents: Elevate your customer service and manufacturing operations

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Discover how Deloitte is using agentic AI to enhance operations and customer experiences in customer service, manufacturing, and demand management! For insurance claims, learn how you can simplify form completion, offer personalized guidance, and improve validation for accurate processing. In manufacturing, you’ll explore how Deloitte employs historical data, predictive analytics, and automation to streamline incident resolution and boost efficiency. Finally, you’ll hear how the Front Door Demand Manager utilizes agentic AI for improved stakeholder engagement and decision-making in demand management.

Transforming customer experience: Verizon’s SPM journey to agility & innovation

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Join this session to learn how Verizon’s Customer Experience Organization transformed how they plan and manage work across teams, with the help of Deloitte. You’ll discover how ServiceNow SPM was implemented to support their CXOs’ vision for enhanced agility, responsiveness, strategic alignment, resource optimization, and data-driven decision making. Hear directly from Verizon leaders as they share how the ServiceNow SPM platform drives innovation and delivers an exceptional customer experience by acting as a centralized solution for planning, executing, and validating customer outcomes.