Welcome to ServiceNow

SES1655-K23

<p>New to ServiceNow®? This course is for you! You will be introduced to the company, learn what ServiceNow is, what it does, and how to use it. This course will have you not only exploring learning content in different modules (presented as lessons), but also engaging in activities, watching videos, interacting with your very own ServiceNow instance through simulator tasks, and challenging yourself with knowledge checks along the way.</p>

Architecting for AI: Preparing Your Instance for What’s Next

SNU1016

Transform your instance into an AI-ready powerhouse. This interactive workshop combines lecture, demo, and discussions to guide you through key architectural, data, and governance steps for adopting AI safely and effectively. Discover how to clean and prepare data, align integrations, and create a future-proof roadmap that accelerates AI adoption without breaking existing processes.

We can model that! Demystifying ServiceNow's IRM Risk Assessment methodology

SNU3323

Life is a series of choices defined by risk and its assessment. Those who excel in evaluating risk gain an advantage, including in business. This session will teach you to model and adapt risk assessment frameworks within the SN IRM platform, establish data collection strategies, and transition from manual to automated factors. Practice rapid prototyping and debugging of risk-based RAMs to help stakeholders make better, data-driven decisions for any process.

Unraveling the backbone: A deep dive into the GRC/IRM data model

SNU3286

Explore the data architecture of ServiceNow's risk and compliance apps to understand how they support Integrated Risk Management (IRM). We'll cover key tables like Control Objective and Entity Type, explain their interconnections, and show how they enable seamless risk assessments and policy enforcement. Expert facilitators will reveal table relationships and dependencies, offering insights to optimize configurations and enhance decision-making. Master the GRC/IRM data model to improve your organization’s risk and compliance strategies.

Accelerate vulnerability exposure response with Agentic AI

SNU3270

Automatically monitor CISA KEV for newly exploitable vulnerabilities, track remediation progress, and provide SLA compliance insights. Ask questions in natural language to streamline vulnerability management and improve security efficiency with this powerful agent that accelerates response times.