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NJP

Kevin Pan

Kevin Pan

Senior Staff Technical Product Manager - AI Observability

ServiceNow Inc.

Conference Sessions

K25

Now on Now: Powering IT operations with AIOps

SES2423

Discover how we're using AIOps to transform our IT operations with real-time insights, proactive issue resolution, and automated decision-making. We'll share how we use ServiceNow to gather extensive metric and log data from infrastructure, applications, and end-user devices, while applying AI-driven analytics to enhance visibility, detect anomalies, and optimize system performance. See how we’ve enabled intelligent automation, improved reliability, and faster incident responses in modern, complex environments on our very own Now Platform.