Measuring what matters: Why IT needs to track mean time-to-productivity

SPN2421

This session will explore the DEX-powered digital adoption strategies that look beyond break/fix and focus on how to continuously improve enterprise digital productivity by enhancing traditional digital adoption solutions with AI, automation, and digital employee experience (DEX).

App-ocalypse now: Banishing "how-to" tickets forever

SPN2383

Even with the most highly tuned environment, apps are too much work. Employees face usage issues resulting in mounting “how-to” Service Desk tickets. In this session, we will explore how DEX-powered digital adoption enables employee productivity beyond break/fix by positioning IT as stewards of technological innovation continuously improving workforce technology.