Karine Gidali
Product & Solutions Marketing Director, Global Business Services (GBS)
Conference Sessions
Transforming HR, Procurement, Finance and Operations with ServiceNow
SES2980
Explore how CEMEX’s Global Enterprise Services (GES) is broadening its scope beyond IT to streamline HR, procurement, finance, and operations. This session highlights how ServiceNow’s AI Platform supports over 43,000 employees, 60,000 suppliers, and 50,000 customers across 60 countries. Discover how GES implemented a Shared Services Architecture to integrate multiple platforms to deliver a unified experience for employees, customers, and suppliers. Gain practical insights into fostering stronger partnerships between IT and business to achieve tangible results in global enterprise operations.
Startup Agility, Enterprise Power: Kenvue’s Unique Blueprint
SES2608
At the beginning of 2023, Kenvue was presented with a unique opening; the opportunity to operate with the agility and greenspace of a start-up yet execute with the resources and experience of a $15 billion enterprise. By partnering closely with mature peers in ITSM and establishing common design principles, Kenvue was able to deliver a consolidated employee experience delivering enterprise services across HRSD, S2P and WSD. Leaning on our ITSM teams' experience we were able to accelerate our delivery, while taking advantage of cross-module synergies to deliver connected journeys.
Leveraging Agentic AI to supercharge core business operations
SES3091
Join us for a roundtable session to discuss how AI can transform Business Operations. You'll have the opportunity to engage with leaders like you to discuss how AI drives innovation, creates measurable impact, and demonstrates the value of core business operations. We will share a perspective of AI in shared services and the role of ServiceNow in driving and measuring enterprise-wide business operations. Come ready to share insights and collaborate in this workshop-style session focused on maximizing the potential within your organization.