Conference Sessions
Now that’s what I call IT Service Management – featuring Now Assist
SNU3301
See Now Assist in action! This hands-on lab dives into real-world ITSM scenarios, showcasing how Now Assist empowers IT teams. From administrators fine-tuning workflows to agents using AI to manage tickets, and requesters getting instant resolutions, this lab lets you step into each role. Experience firsthand how Now Assist boosts efficiency and transforms IT service management. Don’t just watch—get hands-on and unlock the full potential of IT problem-solving!
Intermediate field configuration: What's not taught
SNU3292
Configuring form fields involves tasks like changing data in reference fields, making fields dependent without JavaScript, and allowing new records in reference fields. This session explores dictionary attributes, dynamic creation, dependent values, and other techniques to enhance your forms to professional standards.
Improve MTTR with Now Assist Skill Kit
SNU3291
Use the Now Assist Skill Kit and Data Kit to generate custom skills. The Knowledge Review skill reviews KB Articles and suggests improvements for accuracy, clarity, and usability. The Suggested Knowledge skill proposes augmenting or creating new articles at incident/case closure based on resolution notes. The Just-In-Time Knowledge skill offers troubleshooting suggestions by parsing similar cases, incidents, and articles. By the end of this lab, participants will gain hands-on experience in designing and deploying AI-driven skills.
Build it & they will come: ServiceNow UI Builder for next-level user interfaces
SNU3277
This session introduces administrators, developers, platform owners, and stakeholders to ServiceNow’s Builder Library, focusing on UI Builder. This tool enables the creation of dynamic workspaces and custom web experiences using Next Experience Components. Whether enhancing interface design or engaging users, this session equips you to create elegant, efficient, and user-centric interfaces. Gain practical experience and revolutionize enterprise software interfaces with next-gen web experiences.