Empowering Platform Owners: Using Now Assist To Triage the Backlog

CCB7655

Is it development or configuration? This question choked our backlog, requiring senior developer triage for every request. We broke the bottleneck by empowering our Platform Owners using the Now Assist LLM. We'll detail how we improved customer wait times using NASK and AI Agents, leveraging our standards and historical data. Learn about our prompts, data methods, and architecture that empowered POs to instantly route requests, accelerating quick wins and freeing up our development team for critical work and innovation.