From Cherwell to ServiceNow: Interstates’ TPSM & CSM Transformation

SES2620

For over 65 years, Interstates has provided innovative solutions for industrial, manufacturing, and processing facilities across the globe. With Cherwell, their ITSM platform, nearing end-of-life, Interstates needed a fast, seamless transition to ServiceNow to avoid service disruptions and ensure long-term scalability. The migration included Technology Provider Service Management (TPSM) and Customer Service Management (CSM), integrating internal IT operations with external client support. Despite a tight timeline, the implementation delivered streamlined workflows, improved visibility, and a best-practice approach to service management. Join us to learn how Interstates successfully navigated this high-stakes migration and built a future-ready ITSM platform with ServiceNow.