Jim Wright
Principal Platform Architect
Prior to joining ServiceNow in 2023, I was an experienced Technology Architect & Consultant working for 8 years with partners and customers in the ServiceNow ecosystem. I am now a Product Manager in the ITSM BU, ensuring our customers can easily adopt and achieve value in one of our biggest products, whilst also working to identify collaboration opportunities across other technology workflow business units.
Conference Sessions
360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value 
SES3548
What makes an ITSM core implementation truly successful? Learn from real customer implementation experiences, including with UI16 and Service Operations Workspace. Hear about key challenges, what went well, and where additional support was needed. Find out how customers measured value, optimized their rollout, and aligned their implementation with business objectives. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.