Fly fast! Accelerated data-driven digital transformation at Everest Global

SES2226

A global insurance organization had a complex IT organization built around “cmdb\_ci\_appl” table. With misplaced data and extra custom tables, they collaborated with Capgemini to align ServiceNow CMDB with CSDM framework to move them through stages of CSDM maturity. Hear this incredible accelerated digital transformation case study and learn how the assessment, application refactoring, enhanced Application Service and Service offerings resulted in visibility to Enterprise architects/Application owners and aligned ITSM with Services tables for better support of critical application in less than a year!