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NJP

JH

Jennifer Holland

Sr. Program Manager

ServiceNow Inc.

Conference Sessions

K26

Crafting Compelling HRSD Journey Experiences

SNU1026

Lifecycle events are pivotal moments in an employee's journey within your organization - from onboarding to offboarding. As a key application in Journey designer, we'll navigate the complexities of configuring Lifecycle Events, exploring why they're often the most involved aspect of creating a seamless journey experience as they require cross-departmental interactions. This session provides hands-on labs, group problem-solving, and real-time demos by the instructor. Participants will be empowered to create complex lifecycle events that significantly improve the employee experience.

K25

Transform your HR game: Go from ‘Ugh’ to Ahhh’ using Now Assist!

SNU3317

Discover how to harness Now Assist to revolutionize HR Service Delivery in this dynamic, hands-on session! Dive into cutting-edge new features that streamline processes, elevate employee satisfaction, and drive measurable results. From harnessing cutting-edge solutions to fine-tuning HR workflows, you’ll gain skills that make HR simpler, smarter, and more effective—both for your HR team and your organization.

K25

Navigating HR Employee Relations: Enhancing security and resolution strategies

SNU3296

This pre-conference training for HR professionals focuses on managing sensitive Employee Relations (ER) cases, emphasizing confidentiality and security. Participants will learn how to handle disputes, harassment claims, policy violations, and workplace issues, with best practices for investigations, mediation, and conflict resolution. Enhance your ER case management skills to foster a positive workplace culture and ensure a respectful environment for all employees.

K25

HR journeys: Enhancing employee lifecycle experience through automation

SNU3289

Gain meaningful insights into the HR Journeys process to explore the transformative employee lifecycle. Learn how automation can enhance recruitment, onboarding, development, engagement, and off-boarding. Discover how to maximize "moments that matter" and ensure employees feel valued throughout their tenure through the use of Journey Management suite of applications.