Jenna Williams
Customer+Service+Delivery/Management
Starbucks
Conference Sessions
LEAPing the Rewards of Automation With AI
SES6108
AI is Redefining IT Operations. This session explores how Autonomous IT—powered by AIOps LEAP is revolutionizing operations by learning continuously from past incidents and operational data. Join leaders from Starbucks and NFP, alongside our product innovation team, as they share how AI-driven insight and contextual automation are changing the way businesses identify automation candidates. Together, we’ll showcase real examples of how AI models surface repeat incident patterns, automatically map them to automation opportunities, and help teams build a self-improving IT ecosystem.
Brewing Autonomous Service Operations at Starbucks
SES6792
At Starbucks, the journey from handcrafted coffee to Autonomous IT reflects a broader transformation: scaling automation to deliver reliable, resilient technology experiences across the enterprise. Through ServiceNow AIOps, Event Management, and Now Assist, Starbucks is Automating Service Operations not by removing the human touch, but by empowering teams with smarter tools and insights. The focus is on reducing noise, accelerating incident response, and enabling guided remediation through intelligent playbooks and automation.