Conference Sessions
Now on Now: How we measure AI agent value
MTS3646
AI’s value is not bound within functional silos. Instead, AI can drive an enterprise-wide transformation that requires new thinking around how to measure its impact. At ServiceNow, we measure AI’s impact by calculating the value of its overall boost to productivity. We call this our AI value framework. We calculate the financial impact of AI by converting usage data of time saved into dollar values and, where needed, use reasonable and defensible assumptions. Join us for a demo session to unlock the AI value framework.
Now on Now: How we measure AI agent value #2
MTS3661
AI’s value is not bound within functional silos. Instead, AI can drive an enterprise-wide transformation that requires new thinking around how to measure its impact. At ServiceNow, we measure AI’s impact by calculating the value of its overall boost to productivity. We call this our AI value framework. We calculate the financial impact of AI by converting usage data of time saved into dollar values and, where needed, use reasonable and defensible assumptions. Join us for a demo session to unlock the AI value framework.
Now on Now: AI Control Tower for Enterprise AI Assets
SES2409
AI asset lifecycle management is critical for ensuring AI systems remain compliant, accurate, and relevant, maximizing their effectiveness and value. This session explores how we designed and implemented an AI Dashboard—our internal AI asset lifecycle management application—leveraging ServiceNow's Strategic Portfolio Management (SPM), Application/Incident Management, Request Management, and AI Governance application to streamline our AI development, deployment, monitoring, and decommissioning processes.