More Uptime, More Innovation, More Smiles: ITSM, AI, and automation at PepsiCo

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PepsiCo is transforming its IT services with a bold vision: a connected enterprise, ticketless IT, and a delightful employee experience across the globe. By strategically introducing ServiceNow capabilities such as Now Assist, Virtual Agent, Service Operations Workspace, and Predictive Intelligence, PepsiCo is harnessing AI and hyperautomation to deliver IT services that bring its vision to life. The result? Fewer tickets, faster resolutions, and a frictionless digital experience at scale. Discover how PepsiCo's support model with zero-touch services is enabling a future-ready workforce.