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NJP

James Schafer

James Schafer

VP OTC & REV

ServiceNow Inc.

Conference Sessions

K25

Now on Now: How we deliver touchless order processing and collections with agentic AI

SES2434

At ServiceNow, we are transforming our order processing and collections to make these Global Business Services (GBS) operations completely touchless. This session will highlight how we successfully integrated ServiceNow-powered AI, GenAI, and agentic AI into these critical processes, empowering our users to perform their tasks with unprecedented ease and efficiency.