Get more value with ITSM, ITOM, and AI Agents best practices and strategies

LAB3387

Autonomous IT- The Service Operations lab is a hands-on experience to optimize your ITSM and ITOM deployment, including new AI Agent capabilities. Learn best practices, innovative workflows, and automation strategies that enhance service delivery, operational efficiency, and resilience. You’ll gain insights into how ITSM and ITOM work together to create a proactive, data-driven approach to service operations. Areas covered include ITSM processes such as incident, problem, change, and request management and integrating ITOM capabilities like event management, discovery, and AIOps.