Inderpal Singh
Chief ServiceNow Architect and Innovations Lead
Conference Sessions
Turning On Is Easy—Driving Value Is Hard: 5 Tips To Master Now Assist for VA
CCB6968
Enabling Now Assist for Virtual Agent may look simply, but driving performance, adoption, and real value takes more than a switch. In this session, we’ll share key configurations and proven tips from implementations that boost user satisfaction, response accuracy, and efficiency. Learn how to make your bot deliver faster, personalized, and empathetic results—while tracking deflections to measure impact and ROI.
Unexplored integration: Connected - Virtual Agents
CCB1513
Learn how Hexaware can connect virtual agents across different instances and how it has helped in providing live agent chat support in shared services mode for different customers. Virtual Agents interconnect offers businesses the opportunity to provide efficient, personalized, and round-the-clock customer support, resulting in improved customer satisfaction, cost savings, and increased operational efficiency. This session covers the steps to integrate Live Agent chat between multiple instances.