Heidi Presteen
Director Customer/Technical Training
Heidi is currently Director of Customer Training overseeing the product portfolios and creating all content for RiseUp. Her mission every day is to provide our customers with world class training that enables people to on-the-job success.
Conference Sessions
Career Match Maker – RiseUp with ServiceNow Career Journeys
SES1824-K23
ServiceNow®’s new learning journeys get you job-ready for 5 careers – Sys Admin, Implementer, App Developer, Business Analyst and Tech Project Manager. If you are wondering what’s your best career match, come to this session! Discover key insights to each journey as led by journey developers. They will demo an overview of each journey, answer questions and demo our self-assessment quiz to get you matched!
Accelerate vulnerability exposure response with Agentic AI
SNU3270
Automatically monitor CISA KEV for newly exploitable vulnerabilities, track remediation progress, and provide SLA compliance insights. Ask questions in natural language to streamline vulnerability management and improve security efficiency with this powerful agent that accelerates response times.