360 Exchange: Platform Owner Round Table: Customizing ServiceNow avoiding technical debt

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ServiceNow gives you the power to customize out-of-the-box applications and create your own custom applications. But when should you customize, and when should you configure? Join our experts for a discussion on customization best practices, including when to customize, how to avoid upgrade issues, and how to address existing technical debt. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.

How Microsoft is taking control of platform health with ServiceNow Impact

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Learn how Microsoft is proactively managing its ServiceNow platform health. Join this session to hear how they leveraged customer success offerings, including ServiceNow Impact, to increase governance, initiate change management practices, and implement technical improvements—to ultimately reduce storage size by more than 70%, super-charging the efficiency of their platform.