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NJP

Hari Teja Varma Jampana

Hari Teja Varma Jampana

Staff Software Engineer

ServiceNow Inc.

Conference Sessions

K26

Zero-Friction Adoption: Eliminate Workflow Complexity With Live Voice AI Guidance

CCB6565

Watch us introduce a new avatar of guidance, Dynamic Guidance, that transforms how users learn and get onboarded on your complex workflows. Powered by advanced multi-modal AI, this solution mirrors the help of a peer: it can see the user's screen in real-time and hear their spoken request. This revolutionary approach allows the AI to offer hyper-contextual, step-by-step instructions exactly when and where they are needed. This capability is critical for driving instant end-user adoption by reducing the friction in user onboarding and guidance needs across your organisation.