Reshaping the Business of Healthcare

SES3207

Innovation and automation are reshaping the business of healthcare—accelerating member operations, enhancing care delivery, and redefining the retail health experience. CVS Health and XO Health are leading the charge, eliminating inefficiencies, streamlining decision-making, and creating seamless, connected experiences. This session dives into how these innovators are using ServiceNow workflows workflows to cut costs, improve access, and drive measurable impact—transforming how the business of healthcare is delivered, managed, and experienced.