Gio Bocao
Senior Director, Customer Excellence Group
Gio leads IT's Strategic Initiatives team, and focuses on IT thought leadership, digital transformation, business value, as well as building products that serve these domains. He carries over 20 years' experience in various leadership roles from application development, service management, infrastructure operations, business operations, and strategy.
Conference Sessions
360 Exchange: Platform Owner Round Table: Customizing ServiceNow avoiding technical debt
SES3588
ServiceNow gives you the power to customize out-of-the-box applications and create your own custom applications. But when should you customize, and when should you configure? Join our experts for a discussion on customization best practices, including when to customize, how to avoid upgrade issues, and how to address existing technical debt. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: Platform Owner Roundtable: Aligning stakeholders and implementation partners
SES3185
Creating a successful ServiceNow roadmap takes more than technical planning—it’s about engaging stakeholders, managing expectations, and ensuring organizational buy-in. Join our experts to learn how to align business and IT teams around common objectives and actionable roadmaps. Get valuable insights into governance, communications, and resource allocation strategies This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value
SES3548
What makes an ITSM core implementation truly successful? Learn from real customer implementation experiences, including with UI16 and Service Operations Workspace. Hear about key challenges, what went well, and where additional support was needed. Find out how customers measured value, optimized their rollout, and aligned their implementation with business objectives. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: How to grow ITSM's Digital Portfolio Management's value as your CMDB matures
SES3175
ServiceNow Digital Portfolio Management (DPM) lets you manage your business services, application services, and applications throughout the entire plan, build, and run lifecycle. Designed for service management process owners, this immersive session gives you guidance on how to successfully align your DPM implementation with your current CMDB maturity to maximize value, This 360 Exchange offers an unparalleled opportunity to connect ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.