Conference Sessions
Industry Roundtable: Reinventing work with Agentic AI
SPN2329
Explore how companies are reinventing work by capitalizing on AI, agents, and models to meet the needs of their specific industries. We will cover steps to get started, including building a robust AI and data management foundation, expediting development, innovating and scaling AI solutions. Connect and share insights, challenges, and success stories with peers from FS (cap markets, banking, insurance), Health, Manufacturing, PS, and Telco—focusing on practical applications, use cases, and learning how organizations are achieving new levels of performance by putting AI to work for people.
What's shaping the future of customer and employee experiences
SES2223
With over 80% of consumers saying a company is only as good as its service, customer experience (CX) professionals are rapidly adapting their strategies to deploy sophisticated AI and fast-track digital transformation. Join Genesys and Accenture for an exclusive look into the most pressing CX and EX trends and learn how to level up your customer and employee experiences, delivering greater business value.