logo

NJP

Douglas Araya

Douglas Araya

Senior Manager, Customer Success

ServiceNow Inc.

Conference Sessions

K25

Why Globo considers ServiceNow Impact a partner in its success

SES2697

Hear how Globo, a Brazilian pioneer in ServiceNow platform adoption, used ServiceNow Impact to achieve significant value in just 8 months—including a 36% MTTR reduction and a 57% reduction in storage consumption. The company also completed more than 950 hours of training and addressed over 1,000 health scan findings, increasing key performance metrics.