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Diana Felsheim

Diana Felsheim

Staff Outbound Product Manager, Platform and AI

ServiceNow Inc.

Conference Sessions

1724429920965001DK25

360 Exchange: GenAI and Now Assist: Unlocking AI Value Now

SES3562

You may be closer than you think to leveraging generative AI with Now Assist in your enterprise environment. This exclusive session is designed for Marquee Customers to assess AI readiness and strategize for seamless adoption. Engage in a focused discussion with ServiceNow experts and industry peers to evaluate your next steps, identify key requirements, and gain insights from others on a similar journey. Secure your spot to connect, collaborate, and position your organization for AI-driven success.

1724429920965001DK25

360 Exchange: Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist

SES3178

Are you ready to take your ServiceNow experience to the next level? Join us to dive deep into the advanced capabilities of Virtual Agent, Employee Center, and Now Assist (powered by Gen AI). Whether you’re an IT professional, business leader, or developer, this session is your roadmap to implementation success. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.

1724429920965001DK25

360 Exchange: Explore Agentic AI use cases for employee self-service with the Virtual Agent

SES3554

This roundtable will explore cutting-edge use cases where AI Agents handle complex employee inquiries and streamline IT and HR support at scale. Sit with the ServiceNow product team to discuss how AI Agents can potentially automate issue deflection and improve the employee experience. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.

1724429920965001DK25

360 Exchange: Ask the Experts on how to get up and running with ServiceNow AI agents

SES3555

Ask the Experts on how to get up and running with ServiceNow AI agents