Transforming customer experience: Verizon’s SPM journey to agility & innovation

SES1838

Join this session to learn how Verizon’s Customer Experience Organization transformed how they plan and manage work across teams, with the help of Deloitte. You’ll discover how ServiceNow SPM was implemented to support their CXOs’ vision for enhanced agility, responsiveness, strategic alignment, resource optimization, and data-driven decision making. Hear directly from Verizon leaders as they share how the ServiceNow SPM platform drives innovation and delivers an exceptional customer experience by acting as a centralized solution for planning, executing, and validating customer outcomes.