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NJP

DH

Davida Hardy

Principal Technical Curriculum Developer

ServiceNow Inc.

Conference Sessions

K25

CRM solution-a-thon

SNU3282

Show off your skills in an interactive case study where you put your Customer Relationship Management (CRM) experience to the test! Immerse yourself in real-world scenarios of escalated implementations and collaborate to present solutions. Hear from SMEs about how your presentations measure up against the leading practices in the CRM space. Let's see who walks away with bragging rights for the best solution architecting!

K25

CMDB Data Manager

SNU3280

The CMDB Data Manager in ServiceNow allows you to create, publish, and manage policies that automate and govern CI lifecycle operations, such as retirement, deletion, and archiving. It also helps manage stale CIs and CI certification processes, ensuring that the CMDB remains in a healthy and efficient operational state.

K25

Tech IT, Don't Wreck IT at K25! NOW That's what I call assistance: Virtual Agent

SNU3347

NOW That’s What I Call Assistance: LIVE! Virtual Agent Edition! Discover the power of ServiceNow’s Virtual Agent in this fun and engaging 60-minute session! The Tech It… team will showcase a real-world HR use case, answer pre-submitted and live questions, and demonstrate how Virtual Agent transforms workflows. With insights from ServiceNow experts and audience interactions, this is your chance to explore Virtual Agent’s full potential. Stick around—this event will air as a post-Knowledge podcast episode: “NOW That’s What I Call Assistance: Vol. K25.”

K25

Tech IT, Don't Wreck IT at K25! NOW that's what I call assistance: Now Assist

SNU3346

NOW That’s What I Call Assistance: LIVE! Join the Tech IT… hosts and cast for an exciting, interactive look at Now Assist! This 60-minute session features live demos of the latest features, use-case walkthroughs, and answers to pre-submitted and live attendee questions. ServiceNow experts will break down how Now Assist adds value, all while engaging with the audience. Plus, this session will be released as a special podcast episode: “NOW That’s What I Call Assistance: Vol. K25.”