The essential "common knowledge" every SN admin, implementor, & developer needs

SNU3315

This session covers essential, often overlooked ServiceNow knowledge. Revisit fundamentals like "everything in ServiceNow is a record in a table," checking system properties before customizing, and using dictionary attributes and reference qualifiers. Learn how Flow Designer manages complex IF/THEN scenarios with decision tables and understand the "People do stuff to things" model. Ideal for new learners and experienced developers guiding others into Citizen Development.

Now that’s what I call IT Service Management – featuring Now Assist

SNU3301

See Now Assist in action! This hands-on lab dives into real-world ITSM scenarios, showcasing how Now Assist empowers IT teams. From administrators fine-tuning workflows to agents using AI to manage tickets, and requesters getting instant resolutions, this lab lets you step into each role. Experience firsthand how Now Assist boosts efficiency and transforms IT service management. Don’t just watch—get hands-on and unlock the full potential of IT problem-solving!

CMDB Data Manager

SNU3280

The CMDB Data Manager in ServiceNow allows you to create, publish, and manage policies that automate and govern CI lifecycle operations, such as retirement, deletion, and archiving. It also helps manage stale CIs and CI certification processes, ensuring that the CMDB remains in a healthy and efficient operational state.