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NJP

David Caruana

David Caruana

Manager ServiceNow Support and Development

CDW

Conference Sessions

K25

How CDW reimagined eBonding integrations for exceptional customer experiences

SES2040

Discover how CDW evolved its approach to managing eBonding integrations and overcame various challenges to unlock new potential. Navigating a lack of visibility and control with an external integration-as-a-service provider and complex in-house solutions burdened by high technical debt, CDW turned to ShareLogic. Learn how ShareLogic provided the right solution, delivering unmatched visibility and operational insights. This transformation has empowered CDW to proactively manage integrations as a business driver, reduce costs, and continue to deliver exceptional experiences for their customers.