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NJP

Dakota Duffy

Dakota Duffy

Senior Program Manager - Expert Programs

ServiceNow Inc.

Conference Sessions

K25

So you've got a great proof of concept. Now comes the hard part

SNU3313

You’ve built a PoC for your new app and saved the company money. Now, you need to convince stakeholders to develop it. While a tech demo is ideal, reality is different. This session covers pitfalls to avoid and techniques to master. Learn how to keep your audience engaged, pivot when necessary, poke holes in your own demo, and recover gracefully when things go wrong. Ideal for solution consultants, architects, admins, and citizen developers who want to pitch ideas and get them into production.

K25

CRM solution-a-thon

SNU3282

Show off your skills in an interactive case study where you put your Customer Relationship Management (CRM) experience to the test! Immerse yourself in real-world scenarios of escalated implementations and collaborate to present solutions. Hear from SMEs about how your presentations measure up against the leading practices in the CRM space. Let's see who walks away with bragging rights for the best solution architecting!

K25

Tech IT, Don't Wreck IT at K25! NOW That's what I call assistance: Virtual Agent

SNU3347

NOW That’s What I Call Assistance: LIVE! Virtual Agent Edition! Discover the power of ServiceNow’s Virtual Agent in this fun and engaging 60-minute session! The Tech It… team will showcase a real-world HR use case, answer pre-submitted and live questions, and demonstrate how Virtual Agent transforms workflows. With insights from ServiceNow experts and audience interactions, this is your chance to explore Virtual Agent’s full potential. Stick around—this event will air as a post-Knowledge podcast episode: “NOW That’s What I Call Assistance: Vol. K25.”

K25

Tech IT, Don't Wreck IT at K25! NOW that's what I call assistance: Now Assist

SNU3346

NOW That’s What I Call Assistance: LIVE! Join the Tech IT… hosts and cast for an exciting, interactive look at Now Assist! This 60-minute session features live demos of the latest features, use-case walkthroughs, and answers to pre-submitted and live attendee questions. ServiceNow experts will break down how Now Assist adds value, all while engaging with the audience. Plus, this session will be released as a special podcast episode: “NOW That’s What I Call Assistance: Vol. K25.”