Transforming global hospitality with AI-Driven IT solutions

SES1948

Discover how a Fortune 200 hospitality giant revolutionized their employee experience by partnering with Slalom to enhance its IT support platform. Through the deployment of ServiceNow's advanced solutions, including an AI-enabled chatbot and streamlined workflows, they empowered 800K+ associates globally. This transformation not only optimized self-service capabilities and reduced support costs but also significantly boosted IT customer satisfaction, setting a new standard for tech enablement in the industry.