Christopher Gabriel
Vice President of Innovation and Marketing, Global ServiceNow Practice
Conference Sessions
From Chaos to Control: AI-Powered Service Operations in Action
SPN2432
See firsthand how ServiceNow, AIOps, and Agentic AI combine to deliver fully automated, intelligent Service Operations. Our demo takes you through a live scenario—detecting anomalies, predicting service impact, automating resolution, and even dynamically orchestrating ITSM workflows. Experience AI-led decision-making that streamlines operations slashes MTTR and frees up human agents for high-value tasks. If you’re looking to harness the next evolution of AI in IT service management, this is a demo you won’t want to miss.
Beyond automation: Agentic AI & the future of service operations
SPN2402
Join us for a game-changing look at how Service Operations on the ServiceNow platform is evolving with the power of Agentic AI. We’ll showcase how AI-driven decision-making, integrated AIOps, and predictive automation are redefining ITSM, reducing MTTR, and enhancing operator efficiency. Learn how to move beyond static workflows and into AI-led, dynamic service operations. This session will be more than just theory—we’ll show you a live demo of AI-powered Service Operations in action. Don’t just keep up with the future—lead it.